Charging LED not working on HP Pavilion 15-eg3000, but laptop charges fine

[arafat456]

I discovered a problem with the HP Pavilion laptop PC 15-eg3000 that I use.

The laptop charges normally when I plug in the charger, however the charging light does not turn on. As the battery percentage rises, the laptop functions properly. The charging LED is the only one that isn't glowing.

My attempts:

Changing the charger (same problem)

Driver and BIOS updates

Verifying the HP Support Assistant's power adapter and battery condition

Hard-resetting

The charging light still doesn't function after these. Is this a hardware issue, or is there software or firmware that can resolve it?

I'd appreciate any advice.

Many thanks!

[Hawks_Eye]

Hi @arafat456 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for laying that out so clearly—you’ve already done a thorough job of ruling out the usual suspects. 

Since your HP Pavilion 15-eg3000 charges and functions normally but the charging LED stays off, this points to a hardware-level issue with the LED itself, rather than a power or software fault.

 

🔍 What’s Likely Going On

• The charging LED is controlled by the system board, and if it’s not lighting up despite proper charging, it may be:
  • Disconnected internally (loose ribbon or solder point)
  • Faulty or burned out
  • Disabled by firmware, though this is rare and usually reversible via BIOS

🛠️ What You Can Still Try

BIOS Reset to Defaults

• Enter BIOS (Esc or F10 at startup)
• Choose Load Setup Defaults or Restore Factory Settings
• Save and exit—this ensures no firmware-level LED control is disabled

HP UEFI Diagnostics

• Press Esc at startup, then F2 to launch diagnostics
• Run a System Board Test and Battery Test
• This won’t fix the LED, but it can confirm that everything else is functioning properly

Check for LED Behavior During Boot

• Observe the LED when plugging in the charger while the laptop is off
• If it briefly flashes or flickers, it may be a power signaling issue, not a dead LED

You’ve done everything right so far. We’ll make sure you’re not left in the dark 🔦.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye