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‎04-18-2024 08:29 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ey1000 (794B6AV)
Operating System: Microsoft Windows 11

Hi, I have an HP ENVY x360 PC and I was trying to use my external battery power bank to charge my PC but it isn't charging it. The power bank is Iniu 25000mAh 65W USB-C laptop portable charger. Is it not compatible or is it something else?

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-18-2024 09:01 AM

HP Recommended

Are you connecting the power bank to a USB Type-C Thunderbolt port?

 

There may be an incompatibility issue with your Chinese branded power bank.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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2 REPLIES 2

‎04-18-2024 09:01 AM

HP Recommended

Are you connecting the power bank to a USB Type-C Thunderbolt port?

 

There may be an incompatibility issue with your Chinese branded power bank.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎04-18-2024 11:24 AM

HP Recommended

Thank you for your advice. I found out what went wrong. It was because I used the wrong cable. At first, I used a USB-A to USB-C cable, in which it didn’t work. So, I then tried a different cable that has USB-C on both ends and it worked.

2 people found this reply helpful
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