Charging Light next to Charging Port won't light up when plugged in.

[RezdaImran0480]

Lately, my laptop is unable to power on even when plugged in. I realised that the Charging Light next to my Charging Port will not light on when plugged in and it cannot power on even with the battery. I suspect that it might be a power issue, but after some time, it managed to switch on. Can the CMOS battery be at fault?

[Jeet_singh]

Hi @RezdaImran0480,

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. I came across your post and wanted to assist you. I understand you are having issues with the charging light not turning ON on your HP notebook. Don't worry I'll do my best to help you with this.

To provide you with an accurate solution, I'll need a few more details: 

Have you recently made any software or hardware changes on the PC before the issue started?

Does the laptop shutdown right away if the charger is disconnected from the laptop?

Have you tried to use a different compatible charger and check if it helps?

Did this happen after a power surge or power outage?

Can the CMOS battery be at fault? No, If your computer is losing its time or date settings, or you are receiving a message CMOS Read Error, CMOS Checksum Error, or CMOS Battery Failure, the CMOS battery needs to be replaced. 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

1. Examine the adapter and power cord for physical damage 

2. Test the power from the AC wall outlet to the notebook connector 

3. Start computer using the battery only 

4. Check that the lid switch moves freely 

5. When you have completed the troubleshooting steps, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning. 

   • If the battery does not accept the charge or the notebook does not turn on without the AC adapter, contact HP to order a replacement battery. 

   • If the LEDs do not glow, and there are no other indicators of power being available to the computer, contact HP for technical assistance in troubleshooting a potential problem with the AC power connection or the system board. 

   • If the LEDs blink, or the computer beeps, but it does not start, go to HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot. 

   • If the LEDs glow but the computer does not start on either battery or AC power, go to Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot. 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[RezdaImran0480]

Once when I use my computer, I realised that the light on the Network button is not static (flickering) and the keyboard is hard to type on (most keys are unresponsive). Even when using battery the same thing happened.

[Jeet_singh]

Hi @RezdaImran0480,

As I understand you are having issues with the charging light does not light up when plugged in, and you are having issues with the keyboard is not responsive. This definitely looks like a possible hardware failure. I would then suggest you to contact HP phone support to create a service for your Notebook. If the notebook is out of warranty, you might need to pay for the repair.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[RezdaImran0480]

I managed to find the problem by my self. The keyboard (which I swapped from a Compaq CQ42. Similar model design with the G42) draw more power than the laptop can handle. Thus the reason why the light on the Network key keeps flickering and no power received by the power cord. I managed to swap it back to the original battery and now it works fine. Case closed. Thanks for helping.

[Riddle_Decipher]

@RezdaImran0480

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂