Charging Pin and Power Connector Broken

[Karen30]

The computer store where I purchased my laptop in August has advised that the connector pin in my charger has broken and this has also broken the charging pin in the side of the laptop. The laptop will work when plugged in but will not charge. Surely this is a terrible design fault of the HP charger. Can anyone advice if this is repairable by HP?

[Huffer]

I think when something is physically broken we usually try to figure out who was in possession when it broke. But that is not the issue. Yes these parts can be fixed by buying a new AC adapter and replacing the charging port module inside the laptop but if you are asking if HP will cover it under warranty I suspect the answer will be no. If you want to pursue obtaining the parts and doing the repair we can help with that. We are not HP Warranty so to deal with that you have to open a support case. Good luck. 

[Karen30]

Thanks for your prompt reply. I'm presuming once parts are obtained, this isn't a repair that I can do myself? Do you have any idea what that parts cost?

Also, can you advise how to open a support case if I decide to do that?

[Huffer]

I do not know what your level of experience is. Replacing the power jack would be like a 6 on a 10 scale in difficulty. The part will be inexpensive; less than $20 and maybe less than $10. The AC adapter can be purchased for maybe $25 on ebay. 

http://h20566.www2.hp.com/portal/site/hpsc/public/scm/home?ac.admitted=1452349443048.1123376534.1994...

Let us know what you decide to do. 

[Karen30 · Accepted solution]

Thanks so much for your help.

[beet-trucker]

This sure sounds like a similar situation to my issue.

My computer is an HP Envy 17t-K200 which was purchased in November of 2015 as a refurbished machine.  Until yesterday (June 19, 2016) the machine worked well.  Then I needed to unplug the AC power supply and use it on battery for a short period of time.  Upon returning and reattaching the AC power supply, I left the machine for a period of time.  When I returned it had turned off and  would not respond to the power switch.  Examining the AC power supply I found that there was good AC current to the power supply and measuring the voltage at the male plug end found the it was 19.88 volts DC.  My conclusion is that the AC power is operating very well.   

The problem is that when the AC is pluged into the computer at the power input jack the LED light which should show that the battery is charging shows absolutely no light.  Neither red or white.

I suspect that the Power Connector has somehow been broken or displaced so there is no connection from the AC power supply.

My question is - before I proceed to find a replacement Power Connector Cable, how can I be certain that this is really the issue?

I have a copy of the HP Repair Guide which gives me the impression that the repair is not particularly difficult.  Do I have to disassemble the machine as if to repair to be certain that is the issue?

Thank you for your early reply.