Charging Port/Laptop caught on fire

[alymicva]

I have an HP Envy x360.  I have had it for about a year and half, but just started using it in october 2019, so I've been using it for about 6 months. From day one it has ran loud and hot.  I noticed when I had the charger plugged in, the fans ran louder and it became hotter.  Today, the computer/charger started smoking and then caught on fire.  I immediately unplugged it and pulled the cord from the laptop and put out the fire.  Luckily I was home, or this could have caused a lot more damage.  I have an extra charging cord, so I plugged that in after the pc cooled down to see if it had melted the charging port or not, and unfortunately, I can no longer charge my laptop.  I have read a few other posts where others have had the same issue.  Is there any way to resolve this issue with the charging port or am I out of luck and require a new laptop. I've had problem after problem with HP laptops, so not sure I will stick with them, especially after this!

[Betty0610]

@alymicva

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!