Charging Problem

[AradhyaSharma]

I plugged my HP ENVY x360 in but it won't charge. Not recognizing that it's even plugged in and my laptop is dead so I can't do anything like troubleshoot.

[Garp_senchau]

@AradhyaSharma, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Envy x360 14 inch 2-in-1 Laptop PC is not charging or recognizing that it is plugged in, follow these steps to help troubleshoot the issue:

Verify the Power Adapter and Cable:

• Ensure that the power adapter is properly connected to both the laptop and the power outlet.
• Check if the power outlet is working by testing with another device, or try plugging the adapter into a different outlet.
• Examine the power cable for any visible damage such as tears or fraying.

Check the Connection:

• Confirm that the adapter is securely connected to the laptop’s charging port.
• Remove and reinsert the cable into the charging port to ensure a good connection.

Inspect the LED Indicators:

• Check if there is any LED light near the charging port that indicates charging status. If there is no light or an unusual color, it might indicate a problem with charging.

Perform a Hard Reset:

• Disconnect the power adapter and remove any external peripherals connected to the laptop.
• Hold down the power button for 15 seconds to discharge any residual power.
• Attempt to power on the laptop by reconnecting the power adapter.

Test with Another Adapter:

• If possible, try using a different compatible HP charger to see if the issue persists. This can help determine if the problem is with the charger or the laptop.

Examine the Battery:

• Verify if the battery might be faulty or not seated correctly. Batteries can sometimes become unseated or fail over time.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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