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‎09-14-2024 09:41 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d4000 (4C803AV)
Operating System: Microsoft Windows 11

Laptop has become very slow and at the same time the battery is plugged in with light on but charge is slowly declining. I ran system extensive check and it said: charging port test failed 9BXDVV-BJGC82-MFPWW1-08A603.

 

BIOS is up to date. Background performance CPU is usually 10% and memory <40%. Laptop has 16gb ram and is around 18 months old.

 

Please help!

Category:
1 REPLY 1

‎09-17-2024 04:40 AM

HP Recommended

Hi @JakeG3,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

This failure code indicates a hardware issue. I recommend you contact phone support for more options. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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