Charging issue while in use

[4724143]

MY LAPTOP ISN'T CHARGING WHILE IN USE BATTERY IS CHARGING PROPERLY WHILE SHUT DOWN MODE BUT BOT CHARING WHILE USING I AM FACING THIS ISSUE FROM EVE 12 AUG 

AND MY PRODUCT IS UNDER WARRANTY PLEASE HELP

[praveenbv]

Hi@4724143,

Welcome to the HP Support Community.Apologies for all the inconvenience.

Don't worry I'll try to help you out.

 Request you to follow the below troubleshooting steps

Did you make any software or hardware changes on your PC?

Check for the BIOS is up to date?

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 

1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

Additional help can be found in the below articles: 

Additional help can be found in the below articles: 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

Battery Indicator Light Turns On and Off While Battery is Charging 

Hope this helps! Keep me posted.

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Have a great day!