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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Charging issues

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12-28-2020 05:59 PM
Hello everyone I was hoping someone would be able to help me . My daughters chrome book 14 touchscreen is a year old. She came to me a month ago and said it stopped charging... so the first thing I did was buy her a new power cord, that wasn’t it then I just got her a new battery, and that didn’t do it either. I didn’t think it would be the port because it can charge on both sides with the usb-c. Is there a fuse that blew? Can anybody give me any suggestions?
01-02-2021 09:02 AM
Hi@patton422, Welcome to the HP Support Community!
I understand you are getting plugged in not charging error on your laptop.
Don't worry I'll help you out.
Did you make any software or hardware changes on your laptop?
Have you tried charging your laptop using a different adapter?
As you mentioned you are getting error plugged in charging on your PC.
Check if the pin inside the DC or charging port is bent or broken.
Please perform the below-shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and hold the Power Button for a full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for the "Plugged In Charging" message on the Battery icon
Also, try performing a hard reset on your laptop and check if it helps.
Please Shutdown the Notebook
Please remove the Battery and unplug the Power Adapter
Press and hold the Power Button for a full 1 Minute
Go ahead and put back the Battery and connect the Power Adapter
Look for the "Plugged In Charging" message on the Battery icon.
If the issue persists try updating BIOS on your PC and check if it helps.
Link to update BIOS.
Refer to this article to further troubleshoot battery issues with your laptop.
If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.
Refer to this article to know more information about running system diagnostics on your PC.
If the hardware diagnostics test fails, Please contact HP support for service options.
Link to contact HP.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!