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‎08-28-2023 08:00 AM

HP Recommended
Product: HP Pavilion - 15-cs3013np

I have an HP Pavillion laptop, an HP monitor, later I bought an HP USB-C Dock G5 docstation, unfortunately my idea would be that I would just connect the USB-C cable to the laptop to automatically charge the laptop, but in the meantime I came to the conclusion that the laptop was not compatible to charge by USB-C.

Does anyone know how to overcome this limitation?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-30-2023 12:35 PM

HP Recommended

Hi @A_Figueiredo,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop charging via USB C port.

 

Kindly refer to the link for product specifications and I see that your laptop does not support USB C charging.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎08-30-2023 12:35 PM

HP Recommended

Hi @A_Figueiredo,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop charging via USB C port.

 

Kindly refer to the link for product specifications and I see that your laptop does not support USB C charging.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

1 person found this reply helpful
Was this reply helpful? Yes No
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