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‎08-09-2018 01:56 AM - edited ‎08-09-2018 02:08 AM

HP Recommended
Product: HP Pavilion Power 15-cb038ur 3FY78ЕА
Operating System: Microsoft Windows 10 (64-bit)

Hello! if I plug the charger into my laptop into the USB type-c port, will my laptop not fail? My laptop HP Pavilion Power 15-cb038ur 3FY78ЕА. Is it possible to charge my laptop with A USB-C charger?

 

Thanks for the info!

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‎08-09-2018 02:45 AM - edited ‎08-10-2018 02:34 AM

HP Recommended


 

 

 

I will ask HP internally about this as well. There is not a great deal of information in the available reference material.

 

@nethill

Here is an update to my internal query about your question.

Internally, an HP representative, has stated that " Our PCs don't have both AC adapter ports and USB Type-C power adapters.  It's either/or."


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View solution in original post

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‎08-09-2018 02:33 AM - edited ‎08-09-2018 02:49 AM

HP Recommended

If your laptop was not delivered with a charger that used the USB type-C port as it connection method, the answer is no.

 

 

ac-adapter_header.png

 

 


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‎08-09-2018 02:39 AM - edited ‎08-09-2018 02:42 AM

HP Recommended

Thank you for the answer.

The charger in the kit did not go, but you can buy it separately.
It is important for me to understand if I try to connect a charger or a PowerBank, will I damage the laptop or not? a very important issue since there is a need to charge the laptop on the way.

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‎08-09-2018 02:45 AM - edited ‎08-10-2018 02:34 AM

HP Recommended


 

 

 

I will ask HP internally about this as well. There is not a great deal of information in the available reference material.

 

@nethill

Here is an update to my internal query about your question.

Internally, an HP representative, has stated that " Our PCs don't have both AC adapter ports and USB Type-C power adapters.  It's either/or."


I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
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‎08-09-2018 02:56 AM

HP Recommended

Thank you very much!

 

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‎08-09-2018 03:08 AM - edited ‎08-09-2018 03:09 AM

HP Recommended

Still a question if I do not have the original PowerPack? but there is a PowerBank for example, Xiaomi, is there any chance that the laptop will fail or did HP provide protection for this case, maybe he just will not charge??

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‎08-09-2018 03:19 AM

HP Recommended

Just a few moments ago, I finished crafting a thread in the internal forum where HP Experts can ask questions of HP subject matter experts.

 

I asked for more information. I should have it in a few days.

 

The HP 22400mAh Power Pack (1AJ42AA) is published by HP as being compatible with the HP Pavilion Power - 15-cb038ur notebook.  I got the compatibiity information from an official HP product information document. 

 

I certainly would not and will not state that a third-party power bank will work with the notebook. I only have information on the one that HP sells and lists as being compatible.

 

There is no industry wide standard for USB 3.1 Type-C  ports, only general descriptions of the various generation types and capabilities.

 

If you decide to try the Xiomi power bank instead of the HP published compatible version, the risk of it not working or damaging your notebook is all yours!


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‎08-09-2018 04:11 AM

HP Recommended

Thank you very much!
We will wait for information from the internal forum of specialists.

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‎08-09-2018 05:12 AM

HP Recommended
@nethill wrote:

Thank you very much!
We will wait for information from the internal forum of specialists.

It is unlikely that HP will not make any statement  guaranteeing compatibility with a third-party Power Pack (bank) with the notebook.

 

I expect that I will have information on which of the USB 3.1 Type-C ports on your notebook can be used with the HP Power Pack.


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‎08-09-2018 05:30 AM

HP Recommended

I understand, this information is also very important.
it would be desirable to know, whether the laptop port technically can accept on usb type-c input 5V.

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