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HP Recommended
Hp Pavilion dv7
Microsoft Windows 10 (64-bit)

I got a laptop some weeks ago and it had a faulty battery i ordered for a new one and before the delivery, i used my laptop without any battery, not until one day it didn't come on. The charging indicator was on and when i put the laptop on it goes off and come on again. The laptop also come on but when the charging indicator goes off, it goes off too.

I thought it was the battery absence and waited for the battery to be delivered.

Now the battery is delivered, i attached the battery and now the charging light keeps blinking white and doesn't charge the laptop.

When the laptop is off it blinks white and yellow interchangeably.

I've tried the hard reset and it's still hasn't worked.

I need help please.

1 REPLY 1
HP Recommended

@Peace111 With proper use and care, your AC power adapter will recharge the notebook battery and provide power for operating the notebook for extended periods.

Read the section below for information on the proper use and care of your AC power adapter.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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Riddle_Decipher
I am an HP Employee


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