09-18-2019 03:53 AM
Since a few months, my laptop (hp evy 13, about 4 years old) has been showing a lot of problems related to charge. Basically, it doesn't stay connected in charge, it keeps connecting and unconnecting even though i don't even touch the cable. Sometimes when I plug in the charger, the computer becomes unbearably slow, to the point where it will freeze with just one word document open. And last of all, sometimes it doesn't charge when plugged in and switched off, leaving me with an uncharged laptop the morning after and screwing with my day (i don't have access to power outlets while in class).
I have tried plugging it again and again, making the battery uncharge completely and then recharging it, I've checked the whole cable and it's not damaged, I haven't tried with another charger cos I don't have another one in the house.
At this point I'm desperate for a solution because my laptop is near to unusable like this.
09-20-2019 05:34 PM
Once done, if the issue persists, please perform a test on the ac adapter: click here for steps.
Update the BIOS, Chipset and graphics card drivers to resolve the performance issues, and get back to us with the results.
P.S: Welcome to HP Community 😉
Let me know how that pans out,
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