Charging stops before 100%

[Anand_Nakat]

I've been facing this problem lately.. When I try to charge my laptop it charges only upto around 60%, this percentage is different everytime and once it reaches it, the charging indicator light turns white..    

    But then if I plug it back, then only it charges fully.. Why is it not charging fully at first place???

Please help me..

[KrazyToad]

@Anand_Nakat

Welcome to HP Community

I have gone through your Post and would like to help

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

If the issue persists run a Battery Test again to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Let me know how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Anand_Nakat]

Sorry for late reply..I almost forgot. But I tried as you said, but it didn't work out. I did battery test as well, but I don't know where to check its result..And also I would like to add that if I'm using laptop while charging, then there's no issue. It charges without any stoppage till 100%. But when it is put down to sleep, hibernate or shut down, then the problem persists..

[praveen196 · Accepted solution]

@Anand_Nakat

I understand your concerns.

In that case, I would suggest you perform the system reset.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

[praveen196]

@Anand_Nakat

This post is with reference to the thread you had recently created on our HP Support Community.

I would like to know if the information shared was helpful. If not, let us know. We will take this forward.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Cheers 🙂 

[Anand_Nakat]

Thanks that actually helped!!!  After reinstalling Windows I updated it as I'd few cumulative updates pending from long time..So I don't know whether updating windows or reinstalling it fixed the issue. But I'm glad it's fixed now.

[praveen196]

@Anand_Nakat 

Thank you for the update.

We are happy to hear that the provided solution worked for you.

In the future, if you have any other concerns. Please get back to us. We will assist you.

Have a  nice day!!

[Anand_Nakat]

The problem is occurring again. Should I change the battery? Will warranty cover the new battery ? My laptop is still under base warranty...