Charging using the usb-c port

[Denny605]

I just bought a 15.6 PC 15 and there is no problem powering up and charging the battery with the charger provided.  It is a barrel charger for the power port.  I also have a charging adapter for the USB-C port, but it will not charge the battery.  I was under the impression that my USB-C port would handle power, video and data transmission.  Is this not the case?

[Denny605]

 The sticker on the box says model ef1001wm, but when I look up the serial number, it tells me a different model, which I selected for this post.

[banhien · Accepted solution]

@Denny605 

HP has new way to group machines and that is a nightmare you people like you and me to find hidden specs, models/products. Anyway ef1001wm could be the right one. Its specs

             https://support.hp.com/au-en/document/c07651647

Its USB-C port does not support Alt Mode and USB Power Delivery therefore You can NOT use it to

• Charge your machine,
• Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only), you can use

• Monitor 1: HDMI direct cable,
• Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

For more connectivity, please use

                         True Universal Docking Stations

Regards.

[Denny605]

Frustrating, and thanks for the explanation!