Charging

[Jaya_1676]

From few days my laptop is not charging properly. Now it's not charging at all but when charger connected it shows plugged in and shows 5 to 7 houra to be fully charged. But it will not charge and battery drains normally.

[praveen196]

@Jaya_1676 Welcome to HP Community!

I understand that you are facing issues with battery charging.

Please provide the correct product number.

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed

Please update the BIOS as well.

Additional help can be found in the below articles: 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter 

Battery Indicator Light Turns On and Off While Battery is Charging 
 

To understand more about how your battery works: Click here 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Jaya_1676]

I have tried the all the methods you mentioned but no use. Sometimes it will charge for 10 to 30 minutes with out any issue and then it will not charge. After 2 to 3 hours if I plug the charger sometimes it will charge in the same way as I mentioned above and sometimes it will not charge for 1 or 2 days.

[praveen196]

@Jaya_1676

Thank you for the update.

In that case, I would suggest you perform the system reset.

Have a nice day!!