-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

Create an account on the HP Community to personalize your profile and ask a question
07-13-2020 06:41 AM
Are you sure the problem is with battery. Since my laptop is not turning on just with ac power while battery is removed. I don't think battery is the problem.
Here I got some more information which I have observed in these few days.
The motherboard is getting power for some times for 20 to 30 minutes and also charging the battery, this will happen for every 10 to 24 hours(for this 20 to 30 minutes charge time I have to wait for the whole day and I have to regularly check). But the motherboard getting power and charging battery regularly for 30 seconds with time gap of 5 minutes (for this 30 seconds charge I have to regularly remove the charger and wait for 5 minutes again I have to plugin the charger).
07-13-2020 09:39 PM
My laptop is turning on and booting. Everything else is working absolutely fine and no errors after running hp pc hardware diagnostics. But as I mentioned before its is not charging properly.
Let me tell you everything in detail.
1.While battery installed and charger connected the charging LED is glowing orange (which is an indication that the battery is charging), but battery is not charging. Now if I remove the battery, charging LED is not glowing (Which actually should glow white).
2.But the above situation is not all the time, some times (once in a day) everything is working normal for 20 to 30 minutes.
And there is one more situation. I removed the battery and connected the charger the white led is glowing for 30 to 40 seconds and then I disconnect the charger and wait for 10 minutes and then I connect the charger again, then again same thing happens the white LED glows for 30 to 40 seconds.
07-14-2020 05:22 AM
Can you run the long diagnostic test on both the battery and the AC adapter? And post the advanced results so I can see exactly how the battery is performing?
https://www.youtube.com/watch?v=UNEh5YmcDaQ
07-15-2020 05:24 AM
The battery has got some age on it but it is still putting out decent numbers. I'm afraid I have to conclude it is the motherboard.
There is a chance a replacement battery would fix the problem but I cannot guarantee that.
- « Previous
-
- 1
- 2
- Next »