• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-12-2020 08:10 PM

HP Recommended

Yes It's turning on and running normal. The only problem is not charging regularly. It will charge some times.

Was this reply helpful? Yes No

‎07-13-2020 05:34 AM

HP Recommended

Then its the battery. See how the symptoms change the diagnosis?

Was this reply helpful? Yes No

‎07-13-2020 06:41 AM

HP Recommended

Are you sure the problem is with battery. Since my laptop is not turning on just with ac power while battery is removed. I don't think battery is the problem.

Here I got some more information which I have observed in these few days.

The motherboard is getting power for some times for 20 to 30 minutes and also charging the battery, this will happen for every 10 to 24 hours(for this 20 to 30 minutes charge time I have to wait for the whole day and I have to regularly check). But the motherboard getting power and charging battery regularly for 30 seconds with time gap of 5 minutes (for this 30 seconds charge I have to regularly remove the charger and wait for 5 minutes again I have to plugin the charger).

Was this reply helpful? Yes No

‎07-13-2020 03:58 PM

HP Recommended

That is why I asked if the laptop is turning on and booting. You said it is. The symptoms determine the diagnosis. I have to understand what is happening. Please help me help you. 

Was this reply helpful? Yes No

‎07-13-2020 09:39 PM

HP Recommended

My laptop is turning on and booting. Everything else is working absolutely fine and no errors after running hp pc hardware diagnostics. But as I mentioned before its is not charging properly.

 

Let me tell you everything in detail.

 

1.While battery installed and charger connected the charging LED is glowing orange (which is an indication that the battery is charging), but battery is not charging. Now if I remove the battery, charging LED is not glowing (Which actually should glow white).

 

2.But the above situation is not all the time, some times (once in a day) everything is working normal for 20 to 30 minutes.

 

And there is one more situation. I removed the battery and connected the charger the white led is glowing for 30 to 40 seconds and then I disconnect the charger and wait for 10 minutes and then I connect the charger again, then again same thing happens the white LED glows for 30 to 40 seconds.

Was this reply helpful? Yes No

‎07-14-2020 05:22 AM

HP Recommended

Can you run the long diagnostic test on both the battery and the AC adapter? And post the advanced results so I can see exactly how the battery is performing?

 

https://www.youtube.com/watch?v=UNEh5YmcDaQ

Checking Your Notebook Battery Using HP Support Assistant | HP Computers | HP Support
Checking Your Notebook Battery Using HP Support Assistant | HP Computers | HP Support
youtube.com/watch?v=UNEh5YmcDaQ
This video is updated https://youtube.com/shorts/_AH17aaFVXI Learn how to use HP Battery Check to test and calibrate your battery. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at https://hp.com/support. For step-by-step ...
Was this reply helpful? Yes No

‎07-14-2020 07:50 PM

HP Recommended

Annotation 2020-07-15 071818.png

Was this reply helpful? Yes No

‎07-15-2020 05:24 AM

HP Recommended

The battery has got some age on it but it is still putting out decent numbers. I'm afraid I have to conclude it is the motherboard. 

There is a chance a replacement battery would fix the problem but I cannot guarantee that. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.