Charging

[EvanBOi]

i usually use my laptop while charging but now it keep declining the power like on and off and it only accept when i close the laptop, what should i do ?

[Max3Aj]

Hi @EvanBOi, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds like your HP laptop is experiencing an issue with power delivery while in use, possibly due to a failing charger, loose connection, or a hardware issue like a faulty power jack or battery. Here are some troubleshooting steps you can try:

Check the Charger and Power Adapter

• Inspect the charging cable for any signs of damage or fraying.
• Ensure the adapter is securely plugged into both the laptop and the wall outlet.
• Try using a different power outlet or surge protector.
• If possible, test with a different compatible charger to see if the issue persists.

Inspect the Charging Port

• Check for dust or debris inside the charging port and clean it gently using compressed air.
• Wiggle the charging plug slightly—if it feels loose, the power jack inside may be damaged and require repair.

Run HP Hardware Diagnostics

• Turn off your laptop.
• Press F2 repeatedly while turning it back on to enter HP Diagnostics.
• Run the Battery Test and AC Adapter Test to check for any detected issues.

Update BIOS and Power Drivers

• Go to Device Manager → Expand Batteries.
• Right-click on Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery and choose Uninstall. Then restart your laptop.
• Visit the HP Support website, enter your laptop model, and check if a BIOS update is available. If yes, update it carefully.

Test Without Battery (If Removable)

• If your laptop has a removable battery, try running it with just the charger plugged in. If it works fine, the battery may need replacement.

Check Power Settings

• Go to Control Panel → Power Options.
• Change your plan settings and ensure Power Saver Mode is not restricting charging.
• Disable Fast Startup:
  • Go to Control Panel → Power Options → Choose what the power buttons do.
  • Click Change settings that are currently unavailable and uncheck Turn on fast startup.

Perform a Hard Reset

• Shut down your laptop.
• Disconnect the charger and remove the battery (if removable).
• Press and hold the power button for 30 seconds.
• Reconnect the battery and charger, then turn on the laptop.

Consider a Battery Replacement

If the issue persists, your battery may be faulty or reaching the end of its lifespan.

You may also refer these documents: Maximising Laptop Battery Life: Tips and Tricks | HP® Tech Takes < Tech Takes - HP.com India

>HP Laptop Battery Charging Guide: Tips & Best Practices | HP® Tech Takes 

>HP Notebook PCs and Chromebooks - Improving battery performance | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[EvanBOi]

Thanks for your time for helping me but i still didn't work like i did everything u told me but it still didn't work like the battery it keep accepting and declining the power idk what to do ? should i just sell it  ?

[Hawks_Eye]

Hi @EvanBOi 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye