Chassis light only work after complete shutdown

[Gaming_Monkey]

Hi Community,

I wonder if this is a common issue at the Moment so please let me know if somebody has same issue:

My chassis light is only working after a complete shutdown.

I can easily change color and everything looks good. If i enter any sleep state and wake up the system again,

the chassis light is broken. It's always dark, changing the color, turn on or of in the command center has no effect (any more).

Complete shutdown fixes the Problem until next time enter any sleep state.

Thanks for feedback

[asmita6658]

Hi @Gaming_Monkey

Welcome to the HP Support Community. I'd be happy to assist you with the chasis light issue. 

Let's try these steps to update the computer -

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, try updating the BIOS. Refer to this documents for steps -  HP Consumer Desktop PCs - Updating the BIOS (Basic Input Output System)

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Gaming_Monkey]

Hi Asmita,

i did all updates, there was a new Version of the command center available as well as a new version of the support assistant(i guess this doesn't matter.

Also a few Windows updates where available.

All at latest Version now, still same issue.

command center is 9.6.9.0

BIOS Version is F.09

[asmita6658]

@Gaming_Monkey

Did you update the command center? 

Let me know. 

[Gaming_Monkey]

Hi, of course I did update it.

[asmita6658]

Thanks for replying @Gaming_Monkey

Please try performing a cloud recovery - Using the HP Cloud Recovery Tool