• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-18-2020 02:18 PM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 10 (64-bit)

I sent my Envy laptop to HP in mid-March and the check status of a warranty repair said return Apr 17 and remains unchanged as of today. It is now Apr 18 and I have heard nothing from HP, cannot figure out how to talk to a human as the virtual assistant on both phone and website can't figure out what I'm asking and just endlessly loops. I just want to know if I will ever see my laptop again and if not, I will just buy some other brand. I am so disappointed as I've had a good relationship with HP for over 10 years and 4 laptops. But I won't buy one again, given this lack of service. I know we're in epic pandemic right now, but I need my computer to do my work. It's been a month. So my question is: Is there anyway to talk to someone who can track my repair order?

3 REPLIES 3

‎04-20-2020 02:37 AM

HP Recommended

Hi @LynnDosch

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎04-30-2020 08:26 AM

HP Recommended

Hi, It's now April 30th and I have not heard from anyone regarding my repair. It is now 6 weeks you have had my computer and I still have not heard from anyone regarding its status. Is there a phone number I can call to actually talk to a person to try to resolve this? 

Was this reply helpful? Yes No

‎04-30-2020 08:40 AM

HP Recommended

Hi, It is now April 30 and I still haven't heard from the promised support staff. You have had my computer now for 6 weeks and I have not heard one word about its status. Is there a way I can talk to a real live person to get this resolved? I really need my computer back. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.