Chrome book charging light stays orange after 5 hours

[Proshopmike811-]

Light is suppose to turn white when charging is complete. Now, after 5 hours on charge, light remains orange and the display shows 100% calculating. 
Can this problem be solved?

[sandytechy20]

@Proshopmike811-

Welcome to HP support community.

· Did this happen after a recent window or software update? 

· Did you try another charger? 

· Does the notebook shut down immediately (right after you unplug the charger)? 

· Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1.      Turn off the computer and wait five seconds. 

2.      Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu. 

3.      On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings. 

4.      Press F10 to Save and Exit. 

5.      Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes? 

6.       Follow the prompts to restart your computer. If the issue persists, follow the next steps.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.