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‎08-05-2022 03:55 PM

HP Recommended
Product: HP Chromebook - 11a-nb0013dx
Operating System: Chrome OS

When I plug my laptop in the charging indicator light appears for 15 seconds and then turns off. The laptop won’t charge or turn on. I tried a different ac adapter to no avail. How do I determine if it’s the battery?

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1 REPLY 1

‎08-05-2022 04:03 PM

HP Recommended

There is an app in the Chrome OS for that:

 

https://support.hp.com/us-en/document/c04355990

 

I think you have already pretty well determined its a bad battery but run the test to be 100% sure. 

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