Chromebook 11-v011dx Battery not charging

[KirtK]

The battery in my Chromebook 11-v011dx is not charging, and the charger works just fine in my other Chromebook. Attempting the factory reset as recommended by the virtual agent completely depleted the battery.

1) Can I run the Chromebook on the power from the charger (plugged in)? If so, how? Plugged in and powered on yields nothing.

2) How do I go about getting a replacement battery for the Chromebook? HP support doesn’t exist or is really well hidden for this model.

thanks!

[praveen196]

@KirtK Welcome to HP Community!

I understand that battery is not charging.

Do not worry. I will try to fix the issue.

Please perform the Hard rest and check.

Factory reset your Chromebook

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Powerwash  Continue.
5. Follow the steps that appear and sign in with your Google Account.
   Note: The account you sign in with after you reset your Chromebook will be the owner account.
6. Once you've reset your Chromebook:
   • Follow the onscreen instructions to set up your Chromebook
   • Check if the problem is fixed

If the issue still persists, you have to replace the battery.

Battery:

2-cell, 43.7 Wh, long life; includes cable (for use with HP Chromebook 11 G5 models only)  855701–001

2-cell, 43.7 Wh, 5.68ah LI DRO2043XL-PL includes cable 859357-855

I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

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