Chromebook Battery

[killjoy123]

My chromebook is not charging so I want to fit a new battery, having exhausted all other options.

My problem is that whilst there are many videos showing how to do it they all show removal of the top by undoing the  screws in the base, mine has no screws so how does it come apart?

[A_Gayathri]

Hi @killjoy123,

Welcome to the HP Support Community

I understand you are facing a battery issue with your HP Chromebook. Not to worry I will help you to get a resolution to resolve the issue.

 Let's perform a hard reset:

• Power off the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop and check.

Update Chrome OS:

1. Turn on your Chromebook.
2. Connect your Chromebook to Wi-Fi.
3. At the bottom right, select the time 

Settings 

.

1. At the bottom left, select About ChromeOS.
2. Under "Google ChromeOS," you'll find which version of the Chrome operating system your Chromebook uses.
3. Select Check for updates.
4. If your Chromebook finds a software update, it will start to download automatically.

If the issue persists, then please follow the steps mentioned in this document: HP Notebook PCs - Battery does not power notebook or hold a charge

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[killjoy123]

Well changed the battery and the charging light now comes on but it still wont boot up.

[A_Gayathri]

@killjoy123,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!