Chromebook Camera

[gdono15]

My chromebook does not find its camera.  When we plug in another webcam it doesnt find that.  We have set back to factory settings but that didnt work

[Anand_Andy]

Hi @gdono15,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Chromebook - 14-Ca061dx. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• What brand is the external camera?
• What happens when you try to use the normal inbuilt camera?
• Have you tried to powerwash ChromeOS?

While you respond to that, Let's perform a Powerwash:

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Powerwash Continue.
5. Follow the steps that appear and sign in with your Google Account.
   Note: The account you sign in with after you reset your Chromebook will be the owner account.
6. Once you've reset your Chromebook:
   • Follow the onscreen instructions to set up your Chromebook
   • Check if the problem is fixed
7. In the corner of your screen, select Launcher .
8. Open Camera .
9. At the bottom, choose an option:
   • Select Photo Take photo .

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!gdono15