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Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Chromebook 14-db0000 (5VU15AV)
Chrome OS

The keyboard on Chrome Book 14-DB0003SA running Chrome 136.0.7103.142 keeps locking.
I am unable to type any characters. 

I can only recover the keyboard by resetting.

I have run the diagnostics and not found anything.

If I change accounts when the the keyboard is locked it doesn't recover.

I have "powerwashed " but this doesn't fix the problem.

 

I would apprecaite any ideas how to fix this problem.

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