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‎01-29-2024 11:37 AM

HP Recommended

My Chromebook, which is still within its warranty period, is having issues charging. When I input the information on the underside of the Chromebook into the HP website, the product is not recognized. How should I proceed in order to get a ticket started to resolve this problem?

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22 REPLIES 22

‎01-31-2024 10:12 AM

HP Recommended

Can someone help me here? I can't contact support or create a ticket. 

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‎01-31-2024 12:30 PM

HP Recommended

Hi @treeder,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Chromebook that is not charging.

 

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎02-01-2024 06:05 AM

HP Recommended

I've tried all the steps, now I will keep an eye on my issue and see if I still have it. 

 

This is NOT solved yet. 

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‎02-01-2024 06:33 AM

HP Recommended

Hi @treeder,

 

If the issue is resolved for now and If you encounter the issue or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

 

I will be archiving this case for now. However, you can respond to the same thread to continue the conversation. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a good day

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎02-05-2024 09:08 AM

HP Recommended

So I did all those things and it did not work. I still have the same problem. How do I open a support ticket?

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‎03-02-2024 02:58 AM

HP Recommended

@Irwin6 how can I open a  support case, this issue is NOT resolved. 

1 person found this reply helpful
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‎03-02-2024 03:04 AM

HP Recommended

I can contact a Moderator and ask for assistance for you.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎03-02-2024 03:05 AM

HP Recommended

That would be great, thanks. 

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‎03-02-2024 03:09 AM

HP Recommended

I have sent a PM to the on duty Moderator. Unfortunately, it is Saturday so nothing will happen until the beginning of the business week on Monday. Sorry to see this has been such a hassle for you.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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