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‎03-02-2024 05:30 AM

HP Recommended

Appreciate it, thanks Erico

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‎03-02-2024 09:46 AM

HP Recommended

You're very welcome!

 


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‎03-06-2024 07:32 AM

HP Recommended

Still haven't heard anything. Can you ping someone again?

 

It's insane I can't open a support request and after months of asking I still can't do it.

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‎03-06-2024 08:12 AM

HP Recommended

Sure. Will do.


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‎03-08-2024 08:51 AM

HP Recommended

Still haven't heard a thing. 

 

How is this legal to not allow customers to contact support for warrantied products?

 

I literally can't submit the product because the serial number is not recognized and there doesn't appear to be any other way to contact support. 

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‎03-08-2024 09:13 AM - edited ‎03-08-2024 09:16 AM

HP Recommended

Hi @treeder 

 

I pinged a Moderator again.

 

Can you provide the product number and product name of your HP Chromebook?

Look on the bottom of the Chromebook. It will be in tiny lettering.

 

If you are comfortable with opening your HP Chromebook, there are videos on YouTube that explain how to reset the Chromebook.

 

I own one of the first model of the ChromeBooks and have had to do that periodically because it stopped charging, just as yours did. 

 


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‎03-08-2024 09:17 AM

HP Recommended

HP Dragonfly Pro Chromebook

7Y649UA#ABA

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‎03-08-2024 09:21 AM - edited ‎03-08-2024 09:24 AM

HP Recommended

Thanks.

 

Try the steps in the following video first. Let know if you had success. If not we can proceed further.

 

 

 

More steps to try without opening it up. Embedded controller reset

 


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‎03-08-2024 09:24 AM

HP Recommended

I'll try that, but that's not what I want here, I want to create a support ticket, not watch a YouTube video. 

 

So again, how do I create a SUPPORT TICKET!!!??

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‎03-08-2024 09:26 AM

HP Recommended

OK.

You are in shoot the messenger,  who is trying to help while  waiting for Moderator support, mode. 

 

I wish you the best of success.

 

Bye.


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