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‎01-01-2020 11:08 PM

HP Recommended
Product: Chromebook X360 14b-ca0015cl
Operating System: Chrome OS

I gave my mother in law a new Chromebook a week ago, and now it isn't charging.  It does not seem to recognize that the charger is plugged in to either USB-C port.  Earlier, it was flashing a white light beside the port on the right side, but now it's not.  I read somewhere that it may be in shipping mode, but she says it was plugged in overnight, and didn't charge.  The battery is now showing 1%, and there is no indication that it's charging.  If I plug the charger into my phone it will charge it, so I don't think it's an issue with the charger.  Any suggestions?

1 REPLY 1

‎01-07-2020 08:09 AM

HP Recommended

The USB-C port is probably not damaged if you just got the Chromebook. That could be the issue, but most likely it isn't.

Also, I know you said the charger probably wasn't the problem, but try getting a new USB-C cable. If you charged it for 24 hours and the light isn't illuminated orange, then a new cable approved by HP should work. That is the most likely solution.

 

If the new cable doesn't help, then try Step 3 and below in https://support.hp.com/us-en/document/c04244478.

Just trying to fix some computers and kudos some posts.
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