Chromebook can't access USB hub

[craignewmark]

My dragonfly can't access USB hub connected devices via my Samsung screen. Until today it could access devices via a generic hub, but that stopped working. Any help appreciated, thanks!

[Treeko]

Hi @craignewmark 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing USB connectivity issues.

Please ensure to update Windows and drivers 

For Windows update:

Open your Settings

Choose Updates and Security

Select Windows Update

Then click Check for Updates

For Drivers update:

Push the Windows + R keys
Type devmgmt.msc in the box to prompt the device manager to open
Go down the list until you see Universal Serial Bus Controller and click the plus icon to expand
Find the USB device (It may have a yellow exclamation mark next to it)
Select Update driver software, then choose Browse my computer for driver software and Let me pick from a list of available drivers on my computer
Choose Generic USB Hub, then click Next
Windows should start the update on its own and let you know when it's finished. Try using your USB device again to see if it works.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[craignewmark]

The question regards a Chromebook, but the very late response is about Windows.

Please help me out here.

Thanks!

[Treeko]

Hi @craignewmark 

Thank you for writing back.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.
Take care and have a good day.

Treeko
HP Support

[craignewmark]

1. The support people don't respond, or don't know the product.

2. Please, this isn't that hard to do online.

Thanks!

[Treeko]

Hi @craignewmark 

You can switch the USB port.

Try a chromebook reset by following the below steps-
Power off your Chromebook.

Press and hold the Refresh button and press the Power button to turn on your Chromebook.

Let go of the Refresh button as soon as your Chromebook starts up.

Keep me posted

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Treeko

HP Support

[craignewmark]

Sorry, this doesn't make sense, and, isn't accurate. The process described seems to be for reboot, not a reset. I appreciate, it, thanks!

[Treeko]

Hi @craignewmark 

Kindly let me know if the steps helped.

Take care and have a good day.

Treeko
HP Support

[craignewmark]

None of this addresses my problem.