02-13-2020 01:21 PM - edited 02-13-2020 01:21 PM
Not sure if this is the right board but this what the virtual agent sent me too.
My chromebook (less than a year old) keeps turning itself off if I tilt it/pick it up or it is on a soft surface. What it does is bring up the menu that you get if you hit the power button and unless you quickly but it down turns off, which makes me think there is a loose connect.
Thing is I haven't dropped, it hasn't fallen. As far as I can remember nothing has happened to it. Any Advice?
02-17-2020 05:44 PM
@NWalshe96 Greetings from the HP Community!
I have a few steps that should help resolve the issue:
Step 1: Remove external devices
If the Chromebook does not start, remove any USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices including external hard drives and other similar devices.
After you have removed all external devices, turn on the Chromebook.
If the computer starts, reconnect devices one at a time, and restart the Chromebook each time you connect another device to figure out which device is causing the problem. You are done.
If the unit still does not start or exhibits the same problem, go to the next step to perform a hard reset.
Step 2: Perform a hard reset
A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.
A hard reset does not remove any local files or settings.
Press the power button and refresh button for five seconds. The computer turns off, and then turns on again.
If necessary, press power button again to turn on the laptop.
If the issue persists, continue to the next step.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD
(Though the header is different or the link is for another device, the steps to follow will help resolve your concern & By the end of this article all the issues should be resolved)
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
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