Chromebook won’t charge

[Laceygrady15]

My Chromebook was just working and chagring but now it’s not 

[Sneha_01]

Hi @Laceygrady15 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your Chromebook is not charging, here are some troubleshooting steps you can try:

1. Check the Power Adapter and Cable:

• Ensure that the power adapter and charging cable are not damaged. Look for any frays or breaks.
• Try using a different outlet to ensure that the power source is working.

2. Inspect the Charging Port:

• Check the Chromebook’s charging port for any debris, dust, or damage. Clean it gently if needed.

3. Force a Restart:

• Press and hold the power button for about 10 seconds to force a restart. Sometimes, a reset can resolve charging issues.

4. Check the Battery Status:

• If your Chromebook has a removable battery, remove it (if possible), wait a few seconds, then reinsert it and try charging again.

5. Try a Different Charger:

• If available, use a different charger that is compatible with your Chromebook to see if it charges.

6. Leave It Plugged In:

• Sometimes, if the battery is completely drained, it may take a few minutes before the charging indicator appears. Leave it plugged in for about 15-30 minutes and then check.

7. Update Chrome OS:

• If your Chromebook powers on after charging, check for any updates by going to Settings > About Chrome OS > Check for updates.

8. Check for Overheating:

• If the device feels hot, let it cool down before attempting to charge it again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support