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‎10-15-2021 03:26 PM - last edited on ‎10-15-2021 03:31 PM by Retired

HP Recommended
Product: Envy x360

My Envy is less than a year old.

 

Last night I started to close my envy when the bottom left hand corner of the screen came open and two screws fell out. I daren’t touch it now! The case of the screen lifts now when attempting to close. Safe to say I’ve left it well alone out of fear of causing damage.

 

My envy has 27 days warranty left.

 

I have contacted HP who stated that to repair this issue it would cost me £350! I can’t understand why I have to pay to repair this when it has happened due to no fault of my own and it is still under warranty! 

Can anyone shed some light?

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1 REPLY 1

‎10-16-2021 10:34 AM

HP Recommended

@DMC18

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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