Clicking Creaking coming from HP envy Hinge

[JosephMkalaf]

Hey guys, 

I recently started hearing some creaking coming from the right hinge. I bought this laptop 1 week ago aware of the problem with the hinges as i had already gone through 2 others. This unreliability is frightening me should I return?

[Dragon-Fur · Accepted solution]

@JosephMkalaf 

Welcome to the HP Community Forum.

My advice:

If you are scared of it, return the computer.

It is that simple, really. 

Who are we to say you should buck up and not be scared of something you think is going to break?

What else?

Treat the computer as if the case and hinges are made of glass.

OR

If you are concerned but not freaked out, contact HP Support and report that your very new computer is "creaking".  Will the report mean the computer gets repaired?  Maybe not, but it is good to report (and have recorded) anything that you find wrong, upsetting, potentially a trouble spot.

Honestly, "creak" could portend "things to come" or it could just be scary noise.

I get it.  Really nice feature but fraught with possible issues.

HP Technical Support – Contact Information

Submit information / case online

Sign in or continue as a guest

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

Many roads lead to HP Support.

Settings > System > About > (Support) Online support > Contact an HP Agent

OR

Open website  HP World-Wide Support

 Select your region and follow the prompts

OR

Regional Links

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

OR

>>> Option - HP Support is on Facebook <<<

HP on Facebook

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to thank the author.

Answered? Click "Accept as Solution" to help others find a solution.

[JosephMkalaf]

Thank you so much, yes I'm very scared of it because i need to use it for AT LEAST 4 years. And treating it like glass isn't an option as its for school. I think I'm going to take your advice and return it!

[Dragon-Fur]

@JosephMkalaf 

You are welcome.

I generally don't advise this course of action - the alternative in this case is fear and anxiety.

You don't need this, especially at school!

The "open wide" x360 is nice - but not really necessary in a lot of cases.  Replace the scary computer with a sturdy "regular" notebook that is the best quality you can manage.  You are going to spend more time with that new computer than with anyone else - make the purchase count.

Good Luck with your classes.

Stay Safe.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to thank the author.

Answered? Click "Accept as Solution" to help others find a solution.