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‎03-27-2018 05:35 PM

HP Recommended
Product: OMEN 17-w220nr
Operating System: Microsoft Windows 10 (64-bit)

5 Months ago I got an OMEN by HP laptop.  A few months after that it began to make clicking noises from the lower left (under the windows button) of the laptop. I was not worried about it until I began to download to my 😧 Drive and began to get write errors from Steam while downloading a game.

 

I preformed some hard drive tests (by hitting F2 while booting up) and did the extensive test on all components and all devices tested passed, multiple times.

 

The clicking seems to happen reagardless of if anything is being written to the disk (SSD or HDD) and does not happen all the time. It only happens when Windows 10 is active and it did not make the noise durring the Hard drive tests. The clicking has a pattern that repeats about once a second with two to three longer clicks then several shorter clicks. Occasionaly there is a loud whine but that has happened since I got the laptop.

 

Can you help me figure out what the problem is and if it is something that should be looked into and fixed?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-27-2018 05:40 PM

HP Recommended

As always, Keeping a backup of your personal data is important.

Apart from this, I would suggest you to ring HP techincal support to have the Hard Drive replaced while your PC is still in warranty.

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.

View solution in original post

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7 REPLIES 7

‎03-27-2018 05:40 PM

HP Recommended

As always, Keeping a backup of your personal data is important.

Apart from this, I would suggest you to ring HP techincal support to have the Hard Drive replaced while your PC is still in warranty.

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.

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‎03-27-2018 05:48 PM

HP Recommended

@David4333

 

That sounds like the location of the Primary HDD.

 

The fan is located at the upper left hand corner???

 

Please run the HDD test again.

 

SorryHDD.JPG

 

 

REO

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‎03-27-2018 05:57 PM

HP Recommended

@David4333

 

I just noticed that your CD drive is located on the same side???

 

Could that be what is clicking???

 

REO

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‎03-27-2018 06:04 PM

HP Recommended

My device model does not have a disc drive, instead it came with an external disc drive that connects via USB.

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‎03-27-2018 08:11 PM

HP Recommended

Thanks, I will contact techincal support about the issue and see if replacing anything fixes the issue.

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‎04-06-2018 11:35 AM

HP Recommended
HP support was able to resolve my problem via repair under warranty, now my computer is much more silent. Thanks for your suggestions.
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‎04-06-2018 11:35 AM

HP Recommended
The Hard drives were replaced.
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