Clickpad Stops Working

[RonD5]

Approximately 3 weeks ago my clickpad would suddenly stop working in the middle of a session.  Going to the touchpad settings would allow me to reset it for a while sometimes but not others.  A reset or restart would fix the situation for a while then the pointer wou;ld disappear again.  Sometimes you could see highlights appear on a webpage while moving around and not others.  All drivers were re-installed.  I even went as far as completely re-imaging the computer.  The problem persists.  Not sure it is related but this all began shortly after installing a BIOS update.  All suggestions by the virtual agent were tried but to no avail.  I have generated error codes but they are as if the touchpad is not there.  In fact, when it fails sometimes the touchpad settings selection also disappears.  Beginning to get frustrated :).

[Barachiel]

@RonD5

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here.  

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally, 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure. 

 
I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager: 

• Click Start, point to All Programs, point to Accessories, and then click Command Prompt. 

• At a command prompt, type the following command , and then press ENTER: 

set devmgr_show_nonpresent_devices=1 

• Type the following command a command prompt, and then press ENTER: 

start devmgmt.msc 

• Troubleshoot the devices and drivers in Device Manager. 
  NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer. 

• When you finish troubleshooting, close Device Manager. 

• Type exit at the command prompt. 
   
  Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices. 

And then download a new version of the synaptic drivers using this link: Click here 

Keep me posted. 🙂