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12-25-2021 04:36 PM
Hi, my newly bought pavilion laptop has a weird issue regarding an electric buzzing noise which is somehow related to the touchpad. Whenever I touch the touchpad even slightly without even applying pressure the noise stops almost completely and then I can barely hear a very low clicking noise. The noise returns after taking my finger off the touchpad. On startup it sounds quite louder for about 3 seconds. Also, it is audible even with 0% volume. Tried to disable sound drivers but the problem persists.
Windows are up to date, drivers probably up to date but I only did automatic checks, ran several hardware tests with the hp assistant. What I have also noticed is that the touchpad lately seems to be a bit more rickety than before. Any ideas what this could be or any ways to fix it? Thanks
12-25-2021 11:00 PM
Is it under warranty? If so, start a ticket with HP to get it repaired. All they will probably do after walking through their troubleshooting steps and accept it for warranty work is replace the touchpad, I would guess.
17-cp0097er
HP Envy 27-b014
12-26-2021 11:18 AM - edited 12-26-2021 03:12 PM
Yes it is under warranty. I also forgot to mention that the buzzing gets louder while charging
edit: I checked again where the noise comes from and it seems that its mostly the left side and specifically near the left hinge which makes a loud "click" noise when unfolding the laptop. Maybe the screws are loose? because there is generally an issue with the left side and also when I apply pressure on that side (left side of the keyboard) it makes a creaking sound, as if the aluminum gets bent or something.