Command Prompt Box Continuously Pops Up

[erynrose]

About a month ago, I bought a new HP Notebook. For the time I've had it, I haven't downloaded anything that comes from an untrusted source.

I was just minding my own business when this black command prompt box appears on my screen, disappearing as fast as it had appeared. I believe this pops up every 5 minutes or so. I've taken a picture of what it looks like. Not all of the commands are loaded in the photo, but I think only the title is needed, which I have. The title mentions something about the "HP Software Framework". So I believe that this problem has something to do with that, but I have zero clue on how to fix it.

Any help would be greatly appreciated! 🙂

(I also don't know if the product name was right. I looked at the video, and found the word product with that gibberish beside it. If that's not the actual product name, I can try looking for it again.)

[Dvortex]

Hello, @erynrose – Hope you are well 🙂

Thanks for joining HP Support Forums. I'm glad to be of your assistance!

I understand that you are having trouble with your HP PC where you are getting a command prompt window. Are you getting this window when you immediately login to the PC? Please let me know. 

Alternatively, I would suggest you first try and use HP Support Assistant to download the necessary drivers to update the old ones.

HP Support Assistant is a software program designed to help you keep your computer in working order, prevent potential problems from arising, and resolve problems quickly and easily. The program also provides valuable system information that you need when troubleshooting computer problems. Please go to http://hp.care/2gFA6Q8 to install the HP SA if you do not have it already.

Also, if you have the HP SA installed then go to http://hp.care/2gqoIri and follow the steps under “Checking for HP updates’ to find and install the updates.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[MrIntrbl7]

Greetings!

I am having the exact same issue. I now have the latest version of HP Support Assistant installed, but it shows no available updates.

Did anyone find a fix for this?

This issue started for me when I updated to Windows 10 Fall Creators Update.

Thank you,

Michael

[MrIntrbl7]

Hello!

Does anyone monitor this thread?

I noticed it might be under the wrong topic, but I don't know how to fix this. I found this thread through a Google search and did not choose to put it under this category.

Thanks,

Michael

[Username_Omen]

Try reinstalling the (software framwork or whatever the software is) and see if that helps

[MrIntrbl7]

Hi Omen,

The framwork seemed to be pointing to the HP Support Assistant software. I downloaded and installed the latest version and set it to, "never check for updates." This seemed to make things better, but the sudden windows did continue to happen.

I recently found another article actually via a link from the HP Support Assistant software, that showed me how to disable the Support Assistant from appearing automatically. Upon applying that fix, so far I have had no more issues.

I am hoping that my problem is now fixed, but it will take a few more computer sessions to truely see.

If anyone is curious. Follow this link to that support document I found on the HP website:

https://support.hp.com/us-en/product/hp-envy-700-200-desktop-pc-series/5399651/model/5407178/documen...

I will post again with an update in the near future.

Thanks,

Michael

[MrIntrbl7]

I am happy to report that my above fix has worked. No more pop up windows...

Michael

[Username_Omen]

Well good. Glad its gone. If not done yet pease mark a chat accept as solution, so others know. Have a good day!