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‎02-27-2025 04:42 AM - last edited on ‎02-27-2025 06:19 AM by Retired

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)

Dear HP Customer Support,

I am writing to formally report an issue with my HP laptop, which is displaying a 90B error message during startup. This error indicates a problem with the cooling system, suggesting that the fan is not functioning properly or there is inadequate airflow.

Issue Description:

  • Upon turning on the laptop, I receive the System Fan (90B) error message, after which the system either shuts down automatically or runs with reduced performance.
  • The fan appears to be running louder than usual, or in some cases, it does not spin at all.
  • I have tried basic troubleshooting, including cleaning the vents, updating the BIOS, and performing a hard reset, but the issue persists.

I request your assistance in resolving this issue. Please advise on the next steps, including whether my laptop is eligible for warranty service or repair options. If needed, I am willing to bring the laptop to an authorized service center.

Looking forward to your prompt response.

Best regards,

Ganesh Balaji S.

 

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