Complaint Regarding Lack of Warranty Coverage for Fallen Laptop Key

[LAJ31]

I am writing to express my dissatisfaction with the service provided regarding my HP laptop, model 15s-fr2000, purchased in October 2021 with an extended warranty. Recently, when a key fell off, I sought assistance from the nearby HP service center only to be informed that fallen keys are not covered under the warranty. This refusal raises serious questions about the purpose of extended warranties, as customers expect comprehensive coverage for such issues. I urge a reconsideration of the warranty policy to ensure fair and inclusive support for customers who invest in extended warranties.

[Sneha_01]

Hi @LAJ31 ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support