Complaint- laptop under 2-years, some keys have stopped working.

[Fiona123456789]

Contact details for complaints department- some of my keys have stopped working and the laptop is not even 2-years old yet.

[Dragon-Fur]

@Fiona123456789 

Welcome to the HP Community --

If your system is a business class product, the standard hardware warranty is generally three years.

If the computer is in Warranty, contact HP Support.

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Not in Warranty?

If you have not done so, check that the battery is not swollen --

Why?

A failing, swollen battery can result in problems elsewhere, including the keyboard and / or touchpad.

If the underlying cause is a swollen battery, the situation will worsen and possibly result in damage to other components in the computer.   Do not delay treatment.

Open Support Home

Open Category Setup & User Guides

Find and open your Maintenance and Service Guide (the actual name can vary)

Search for the word battery to find the battery part number(s) and battery replacement procedure.

If  HP Parts Store does not offer the battery for purchase – Find and purchase a compatible battery from a merchant in your region.

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"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

All batteries die, some do so quietly and some first inflate and then fail.

Swollen battery might be hiding OR there might be evidence that the battery has inflated. For example, notebook case warps or won’t close, touch-pad stops working, there is an “odd” bulging near the keyboard.

If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced. There are no other remedies, tests, or useful options.

From HP

HP Notebook PCs - Swelling or deformation of notebook battery

What else?

Our HP Community does not have a complaints department --

We do have a team of Moderators who monitor and administer Community activities.

I will forward your concerns to our Moderators.

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What can our HP Community do?

            Request for Review

I've forwarded your concerns to our Moderators for review and possible next actions.

Should there be a response, the agent will leave a message here before using other methods to contact you.

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Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

• Please do not post any personal information in the Community.  We are a public resource.

• Be very careful when out on the Internet looking for help - one little dot, space, or letter out of place can land you in trouble.

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Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

• HP Support  HP World-Wide Support
•  Store/HP.com USA HP Sales and Customer Service

Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

• HP products, start here in the HP Community or at the HP Website
• Microsoft / Windows - start at Microsoft Web Site 
• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Combined Printer, Support, and Ink Subscription Service -  HP All-In Plan - Printer / Ink / Support
• Help with Instant Ink / Contact Information - HP Instant Ink Support - Website 
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

Do not be a victim.

Stay vigilant.

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Real people who own, use, and support HP devices.

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