Complaint

[ken2kot]

In April 2025, I purchased an HP OMEN 17. Since then, it has been repaired three times at an authorized HP service center (screen, motherboard, and touchpad replacement). Each time, the device passed the functionality tests. I've been waiting for a complaint to be resolved for three weeks due to malfunctioning USB ports (they disconnect connected devices). For a week now, the complaints department has stopped communicating with me (they're not responding to emails). Does anyone know what I should do next?

[Deep_World]

Hi @ken2kot,

Welcome to the HP Support Community!

 Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I Understand that your concern, don’t worry I will help you with this . 

I’m really sorry to hear about the ongoing issues with your HP OMEN 17 and the lack of communication from the complaints department. I completely understand how frustrating this must be after multiple repairs and still facing USB port problems.

To help you further, could you please share your case number private message in the link given below? This will allow us to check the last update and see whether your case is still open or has been closed. Also, could you confirm when you last received an update regarding the progress of your case?

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[ken2kot]

It's December 22nd, 34 days from the date the complaint was filed, and I'm still waiting for it to be resolved. Super HP