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‎06-11-2026 08:50 AM

HP Recommended

I have an HP Pavilionx360-15-dq1071cl, product number: 16A11UA. A couple days ago, my computer battery exploded and started on fire. I was able to put it out with a fire extinguisher, but it was still a scary situation. Luckly I was home during the time, or it could have ended up being a lot worse. My warranty for this product expired, but is there anything that can be done for this?

Mattrudolph_0-1781189248738.png

 

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‎06-11-2026 09:37 AM

HP Recommended

You might try contacting HP’s official customer service for after-sales support, because even if the warranty has expired, a battery fire may still qualify for a free replacement or compensation due to safety concerns.

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‎06-11-2026 09:54 AM

HP Recommended

Do you know where I could find that number?

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‎06-11-2026 12:33 PM

HP Recommended

@Mattrudolph 

 

HP does not provide a direct phone number to call due to the proliferation of bogus HP support sites listing fake phone numbers which may lead to you being scammed.

 

You will have to contact HP customer service starting at the link below:

 

Official HP® Support

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