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‎12-08-2024 05:41 PM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop 16-k0000 IDS Base Unit
Operating System: Microsoft Windows 11

Product Name: OMEN by HP Gaming Laptop 16t-k000

Product Number: 594J1AV

 

My computer stops charging whenever I move it slightly. The charger is in the port, but it must slip out like... a millimeter, which causes the computer to stop charging. When it stops charging, the memory allotted to my games is reduced, which causes lag. And frustration. I have never dropped my laptop. I don't handle it roughly. It's got a pretty cushy life for a computer. And yet, the hardware seems to be defective. My warentee is expired, but I'd still like to get it repaired if possible. 

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1 REPLY 1

‎12-11-2024 02:59 PM

HP Recommended

Hi @DiamondLego,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I understand you're experiencing an issue with charging your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

Try an alternate charger to confirm if there is an issue with the charging port or the charging connector.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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