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‎07-30-2020 11:28 AM

HP Recommended
Product: HP Spectre x360 Convertible 13-ac0XX
Operating System: Microsoft Windows 10 (64-bit)

Hi,  When starting Outlook I get prompted for my password and receive the error: 

Computer Trusted Platform Module has Malfunctioned -PM Error code 80090016

 

After a couple of times I'm able to connect.   

 

Seems the TPM module is not saving the passwords or is corrupt.    I've tried clearing TMP and the same result. 

 

Please advise. 

1 person had the same question
1 REPLY 1

‎08-02-2020 07:17 AM

HP Recommended

@cmcelroy69


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please ensure you have the latest BIOS. Link: https://support.hp.com/za-en/drivers

 

Also follow the instructions in this Link: https://docs.microsoft.com/en-us/windows/security/information-protection/tpm/initialize-and-configur...

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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