Computer charger was smoking, and it melted

[Mo_D]

I was using my computer and charging it, when I started smelling a burning smell. I turned to find the charging AC Adapter was on the floor and it looked melted and the exterior had cracked in one spot. The adapter was very very warm to the touch. I am unsure why this happened, and what I can do about getting a replacement, because I can't contact customer support since the serial number is not registering.

[A_Gayathri]

Hi @Mo_D,

Welcome to the HP Support Community

I understand you are facing an issue with your Computer charger was smoking, and it melted.

We apologize for the unpleasant experience you had. I am so sorry to see this I hope it did not harm anyone or any things all are safe please take care

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