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- Computer is not turning on

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08-04-2020 05:20 PM
I closed my computer with half battery to sleep and when I opened it up it was unresponsive. I left it plugged in for a few days to see if it actually died and it wasn’t responding to the power cord. I don’t believe it’s an issue with the cord. I have read that spectres have issues with their motherboards. Any suggestions on how to get it to turn on?
08-07-2020 01:27 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Did you make any changes on the settings of your PC prior to the issue?
- When was the last time it worked fine?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
While you respond to that, let's try these steps:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)
BIOS default:
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee