12-12-2019 05:19 PM - edited 12-12-2019 05:27 PM
My laptop is HP Pavilion x360 Convertible 14m-cd0xxx, with windows 10 64bit
I have learned that my computer usually doesn't charge, and it just remains at 0% Plugged in. I have tried seeing if my charger is bad, and have used multiple, all 45 watt. I tried the chargers with another exactly same computer, and they worked, so the charger isn't the problem. Sometimes, it charges to 9~10% and just stays there. Yesterday, I just left it to charge, and it got to about 65%, and when I plugged it in once I drained it a bit, and have the same problem. I ran the UEFI test, and I got an error code that says GK7C03-94X9SS-GXGJ36-C0CE3. Thank you for any help you can give!
12-15-2019 02:15 AM
Welcome to the HP Support Community.
As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
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