10-19-2019 10:41 PM
I have noticed after around 15 mins of having my computer plugged in, it stops charging. It says "plugged in, not charging". When I unplug and replug my cord in, it begins charging again but only for another 15 mins again before the cycle repeats. It is becoming an issue, as when I leave my computer charging overnight, in the morning it's only at 40%. My computer is only 2 years old. I am having battery draining issues as well if that relates to this other batter issue at all. Help!
10-22-2019 11:49 AM
@abilenejull Welcome to HP Community!
here's what I recommend (perform steps exactly as prescribed to resolve the issue)
- Unplug the charge and use the laptop until the battery drains to 15%.
- Turn off the laptop and turn it back on after 30mins.
- Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,
- Restart the computer and the issue should be fixed.
If it doesn't, Unplug for a few minutes, then try a different outlet. Unplug the laptop, wait a few minutes, then plug it into an outlet in a different room. Some users report that a laptop power adapter can temporarily stop working to protect itself from a perceived issue with the power supply.
- If your battery is removable, take it out while the power source is disconnected. Hold down the laptop's power button for two minutes, put the battery back in, and plug it into a new outlet.
Examine the cord. Examine the entire length of the power cord for tears, dents, and worn-down insulation. If you notice any, or if the power brick is warped or smells like burnt plastic, the cord is probably faulty. You'll need to purchase a new cord for your laptop.
- Check your warranty before replacing any parts. The cost may be covered under some circumstances
Inspect the connection. If the cord's attachment to your laptop wobbles or feels loose, there could be a problem with the connection. Unplug the cord, remove debris with a wooden toothpick, and remove heavy dust build-up with compressed air.
- Bent pins and other damage issues are model-specific. Take the laptop or cord to a computer repair shop. You can look up your model online for repair instructions, but this can be difficult without proper tools and may void the warranty.
Let the computer cool down. If your laptop battery feels very hot to the touch, excess heat could be interfering with the charging process. Shut down the computer and let it sit for several minutes to cool down. If you haven't cleaned your laptop vents recently, blow a can of compressed air into the fan vents at an angle, in short bursts, to remove some dust.
- Do not blow directly into the fan vents, only at an angle, or you could damage the fan.
- If you are comfortable disassembling your laptop, you can use the compressed air to blow away internal dust directly. Look up a guide to disassembly for your model before you begin, and work on a large, clear surface. This will likely void your warranty.
Start up your laptop without a battery. Shut down the computer, remove the battery, and plug the computer in. If the computer won't turn on, you probably need a new cord.
- If you can start it up again in this situation, the charging issue is probably due to the battery itself, or your computer's interaction with the battery.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee
10-25-2019 02:05 PM
Also, test the adapter using the steps in this link: click here
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee
10-25-2019 02:24 PM - edited 10-25-2019 02:33 PM
Hi!, @Abilenejull :
1) Try with … HP Support Assistant with HP Battery Check.
2) Too, from … https://support.hp.com/us-en/document/c03467259
3) You can too download the Battery Monitor, from … passmark.com/products/batmon/
Connect the AC-Adapter and next step press "Start" in the software.
4) Increase the performance of battery if see … https://support.hp.com/us-en/document/c01297640
5) The Generic Maintenance and Servicing Manual, is … http://h10032.www1.hp.com/ctg/Manual/c05485598
Your battery notebook can be …
- Part No: 920070-855
- Description: Assembly-battery 3C, 11.55VDC, 41Whr, 3.6Ah, LITHIUM TF
- Rohs: -N/A-
Have a nice day !.