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HP Laptop PC 15-dy2000 PC IDS Base Model

Hi, my computer is not turning on. It’s plugged in but it still won’t turn on. The only sign of life is a little orange light that stays solid but gets interrupted by a white light for about 1 second. I just want to see if there’s any solution I can do before opening it up. 

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@Cv39,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The blinking pattern you described (solid orange light with a brief white flash) usually indicates a power or battery-related issue. Before opening the laptop, try these troubleshooting steps.

 

Perform a Hard Reset

  1. Disconnect everything – Unplug the charger and remove any peripherals (USB drives, external monitors, etc.).
  2. Press and hold the power button for 30-60 seconds to drain any residual power.
  3. Reconnect the charger (without the battery, if it's removable).
  4. Try turning it on.

Check the Charger and Charging Port

  • Ensure the charger is properly plugged in.
  • Try using a different power outlet.
  • If you have another compatible charger, test it to rule out a faulty adapter.

Check the Battery (If Removable)

  1. Remove the battery.
  2. Plug in the charger directly.
  3. Try turning it on. If it powers on, the battery may be faulty.

Check for a Display Issue

If the laptop seems to power on (fans spin, keyboard lights up), but the screen stays black:

  • Shine a flashlight at the screen; if you see faint images, the backlight may be faulty.
  • Try connecting to an external monitor.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Hawks_Eye

HP Support 

I am an HP Employee.

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